Terms of service

Clear agreements, in plain words. By booking and paying you accept these terms.

Last updated: 15 November 2026

1. Who we are

2. Who we work for

Storo builds online stores for businesses, including sole traders. When you book, you confirm you are acting for your business, not as a private consumer.

3. What you buy

• The package, look and extras you choose when booking, as described on getstoro.com on the day you book.
• Product numbers, feedback rounds and edit periods are those of your package.
• Monthly services (hosting & care, Care Plus, product service) are separate agreements that you can cancel monthly.

4. Prices and payment

• Prices are in euros and exclude VAT. VAT is added where the law requires it; EU businesses with a valid VAT number are usually invoiced without VAT (reverse charge).
• Deposit: when you book, you pay 50% of the total. This reserves your start date.
• Remaining 50%: due when your store is ready for launch, before it goes live.
• Payments are processed by Stripe. You receive an invoice by email.
• Costs of third parties are yours: your domain name, your Stripe transaction fees, and any paid apps or services you choose. You pay these directly to the provider.

5. Planning and delivery

• Within one working day of your booking we contact you to plan a kick-off call.
• Delivery times are estimates and start once we have all your material (logo or brand details, product list, photos, texts). Start and Growth usually take about a week; Complete two to three weeks.
• If material arrives late or changes a lot, the planning moves with it. We tell you the new date.
• If we haven't received the material we need within 60 days of booking, we may close the project; see section 8 for refunds.

6. Feedback rounds and edits

• You get the number of feedback rounds included in your package. In a round you send all your changes at once; we process them together.
• Small edits after launch (text, prices, images, colours) are included for 14 days with Growth and 30 days with Complete.
• A new page, a new layout or a different look counts as a feedback round. Extra rounds cost €75 each.

7. Ownership and rights

• Once you've paid in full, the store's files, texts and designs we made for you are yours to use as you wish.
• Your domain, your Stripe account and your business email are registered in your name.
• You confirm that you have the right to use the material you send us (logos, photos, texts) and that your products and store are legal.
• Logos and brand identity we design for you are original work; after full payment you receive the rights to use them.
• We may show your store as an example of our work, unless you tell us not to.

8. Cancellation and refunds

• Before we start: if you cancel within 7 days of booking and before the kick-off call, we refund your full deposit.
• After we've started: the deposit covers the work already done and is not refunded. You won't owe the remaining 50% if you cancel before launch.
• If we can't deliver what we agreed, we refund what you paid for the part we didn't deliver.

9. After launch

• Your store keeps working without us. Hosting and care plans are optional.
• If you don't take a care plan, you're responsible for your store's content and for keeping your third-party accounts (domain, Stripe, email) paid and active.

10. Liability

• We build your store with care, but we can't guarantee sales results or the uninterrupted availability of third-party services such as Stripe, Cloudflare or your domain registrar.
• Our liability is limited to the amount you paid us for the project, except in cases of intent or gross negligence.
• You're responsible for your products, prices, shipping, your own terms and conditions toward your customers, and the taxes you owe. The legal page templates we provide should be checked for your situation.

11. Privacy

How we handle personal data is described in our privacy policy.

12. Law and disputes

These terms are governed by the laws of the Republic of Latvia. We'll always try to solve a disagreement together first; if that fails, the competent court in Latvia decides.

13. Changes

We may update these terms. The version that applies to your project is the one on this page on the day you booked.